FAQ
Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns or exchanges. However, if you encounter any issues with your order, please contact us at glutenfreevip@gmail.com, and we’ll do our best to make it right!
All our products are made and shipped from Toronto, Canada.
Where do you ship?
We currently ship only to Canada and the United States, but we’re working on expanding our shipping options. If you’re interested in purchasing from another location, please reach out, and we’ll do our best to assist you.
When will my order arrive?
We process orders within 2-5 business days from the purchase date.
• Orders in Canada are shipped via standard mail through Canada Post.
• Orders in the U.S. are shipped via standard mail through USPS.
Most orders arrive within 1-2 weeks, but shipping times can vary. Thank you for your patience!
How do customs and taxes work?
Customers outside of Canada are responsible for any customs duties or import taxes that may apply to their orders
Yes, we do offer wholesale orders! Please contact us at glutenfreevip@gmail.com for more information.